Media Account Supervisor

Full-time  |  Remote, U.S. (Central or Eastern Time preferred)  |  Reports to SVP, Managing Director

The Role

Provide experienced, hands-on leadership for assigned media-led accounts, ensuring sound client service, organized delivery, and strong collaboration with media specialists. The Supervisor is a day-to-day escalation partner and mentor for the Senior Media Account Manager, while the SVP retains responsibility for the most sensitive client, financial, and business decisions.

What You Will Do

• Lead day-to-day client relationships for assigned accounts, facilitate planning and status discussions, and maintain clear follow-through on commitments.
• Coach the Senior Media Account Manager as a dependable sounding board for client communication, prioritization, planning decisions, and professional confidence; provide timely, actionable feedback.
• Handle routine and moderately complex client challenges independently; bring significant relationship, scope, or financial issues to the SVP with recommended solutions.
• Coordinate with media strategists and digital and traditional media specialists to review plans, align deliverables with client goals, and prepare clear client-facing explanations of strategy and performance.
• Oversee timelines, approvals, budgets, status reporting, and changes in scope for assigned accounts; identify risks before they disrupt delivery.
• Lead effective internal and external meetings, review client-ready work for accuracy and clarity, and ensure decisions and owners are documented.
• Support coordination of account team workloads and junior staff development; formal people management may be assigned based on staffing and experience.
• Identify practical opportunities to improve processes and enhance client service while keeping the SVP informed of meaningful risks and opportunities.

What You Bring

• Approximately 4–6 years of agency account management or related media-led client services experience; demonstrated capability matters more than a precise year count.
• Experience independently managing client workstreams and communicating about media plans, performance, budgets, and timelines.
• Working knowledge of programmatic, search, paid social, media KPIs, and the roles of major traditional media channels; no hands-on buying requirement.
• Strong organizational judgment, polished client communication, and ability to navigate competing priorities.
• Ability and interest in coaching a developing account leader and collaborating across remote teams.

Helpful Experience

• Experience supporting large or complex clients and working with digital media operations teams.
• Experience formally supervising or informally mentoring junior account staff.

What Success Looks Like

• Assigned accounts receive responsive, organized client service with fewer avoidable escalations.
• The Senior Media Account Manager gains confidence and independently resolves a growing share of client issues.
• Deliverables, approvals, budget tracking, and communication remain accurate and on schedule.
• Media teams receive clear client direction and clients receive understandable recommendations.